The Ruah Engagement Hub
The Ruah Engagement Hub (previously the Ruah Centre) has been the heart of homelessness for over 60 years, providing people experiencing homelessness with a safe space to rest and refresh, as well as access to specialist support services.
The Ruah Engagement Hub has relocated and is now open at 247 James Street, Northbridge.
Drop-in between 8.30am and 2.00pm Monday to Friday (excluding public holidays) for:
- Assertive advocacy
- Crisis accommodation referrals
- Document support, assistance with accessing ID and housing applications
- Support with referral to case management programs, health services, legal services and other supports
- Rest and recuperation facilities including showers.
For safety, children and people under the age of 20 are not permitted at the Ruah Engagement Hub. No referrals are necessary. Everyone is welcome. Everyone belongs.
Frequently Asked Questions
What is the Ruah Engagement Hub?
The Ruah Engagement Hub is a daytime drop-in space for people experiencing homelessness or at risk of becoming homeless. It is not a residential facility but a safe space for people to rest and refresh, as well as access specialist support services.
Who can access support at the Ruah Engagement Hub?
The Ruah Engagement Hub welcomes anyone who is experiencing homelessness, or at risk of homelessness, and is over the age of 20 years old.
Do you need a referral to attend the Ruah Engagement Hub?
No referrals are necessary. Visitors can drop-in whenever they need support between the opening hours of 8.30am and 2.00pm Monday to Friday (excluding public holidays).
What services are offered at the Ruah Engagement Hub?
The Hub offers rest and recuperation facilities, including showers. Visitors can access light beverages and essentials such as packaged food, clothing and other essential toiletries or personal hygiene items.
Ruah Engagement Hub staff are available for assertive advocacy on behalf of clients, referrals and document completion including:
- Crisis accommodation referrals
- WA birth certificate applications and other ID document support
- Advocacy on behalf of individuals with case management programs
- Referrals to relevant support services such as AOD, Financial Counsellor and Mobile Clinical Outreach Team (MCOT) where required
- Reviewing housing applications
The Ruah Engagement Hub also has opportunities for people to engage and connect with the community, with services and facilities such as telephone charging, computers, internet access, an art room and other recreational facilities.
What additional support or specialist services are available at the Ruah Engagement Hub?
Specialised outreach visiting services provide support as required on a case-by-case basis.
The Hub has regular visiting services to support clients, including:
- Alcohol and other drug support and counselling
- Homeless Healthcare
- Financial counselling
- Street Law Services Australia
- Adult counselling support
- Hair Aid Community Cuts
Do you provide accommodation for people experiencing homelessness?
The Ruah Engagement Hub is not a residential service and we don’t have accommodation on site. We are a day-time drop in hub and we provide referrals to those in need to crisis accommodation services, as well as assistance finding more long-term permanent housing solutions.
How do people access support out of opening hours and on weekends?
The Ruah Engagement Hub is open 8.30am and 2.00pm Monday to Friday. The team is not available on the weekends or on public holidays. There are other available services providing assistance at these times such as:
- Tranby: Saturday- 7am – 12pm, Sunday – 12pm – 5pm
- Safe Night Space for Women- Monday to Sunday 7:00pm – 10:00pm present at 160 Hay St, East Perth
- Crisis Care – 1800 199 008
- Nyoongar Outreach – 9228 4211 Friday and Saturday 8.00pm to 4.00am
- Entrypoint: 1300 522 163
- Life Line: 13 11 14
- City Watch Surveillance Centre 9461 6611
How do you manage anti-social behaviour?
The Ruah Engagement Hub is a safe place for everyone. We have very strict zero tolerance policies for violent, aggressive or bullying behaviour. Anyone displaying anti-social behaviour is asked to leave immediately and must meet with the manager to discuss expectations before they are allowed to return.
The Ruah Engagement Hub employs a team of trained staff who can deescalate emotional behaviour quickly. Plus there are always security staff on site during operating hours.
Does the Ruah Engagement Hub employ security services?
Security staff members are employed on-site during operating hours including being inside the building and conducting regular patrols outside.
If you have an immediate concern outside our business hours, please contact the Police – non-urgent (131 444) or urgent (000).
Will people’s belongings be littering the street?
We have a commitment to our neighbours and our local community to ensure the surrounds of our building are kept clean, tidy and free from clutter. We monitor this regularly during operating hours and ask our clients to bring their belongings inside. Unattended belongings are disposed of promptly.
Will Ruah Engagement Hub visitors be loitering in the street?
The Ruah Engagement Hub offers a large, clean, comfortable space with many amenities and visitors are encouraged to come inside to access our services. Occasionally our clients may take phone calls or be outside for short periods of time. However, we are respectful of our neighbours and request that people do not congregate outside our building for extended periods of time or outside opening hours.
Will the Ruah Engagement Hub affect parking availability in the street?
Ruah Engagement Hub staff do not park in the street, but as with any business, some of our clients will park their cars in designated bays while they access our services.
Any breaches or normal parking regulations will be dealt with by the City’s parking authorities.
How do I speak to a manager for questions, complaints or feedback?
We welcome your feedback and encourage open dialogue with our neighbours and other members of the community.
If you would like to provide feedback during opening hours, please ask reception if you can speak to a manager, or leave your details and the manager will give you a call as soon as they’re available.
Alternatively you can telephone 13 7824 (RUAH) to make an appointment or leave your details.
Any questions or feedback in writing can be left at ruah.org.au/need-help/feedback/
If you’d like to hear from us from time to time with updates, please join our Ruah Engagement Hub Newsletter.
Do you take donations of clothing, food or other items?
We do provide clothing, light packaged meals and snacks, and basic essentials to people experiencing homelessness. However, our storage facilities are limited. We welcome your donations and request that you telephone us first to discuss if we can use or store your items. Our number is 13 7824 (RUAH).
Alternatively you can make cash donations at ruah.org.au/donate
Give generously and help keep our services running