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Send us your feedback

Send us your feedback

Your opinion matters and we want to hear it!

Your feedback is vital because it helps us deliver better services to our clients. If you have a question or a concern, if you are not happy, or if you think there is something we can improve, please let us know.

Did we do something well?

We love to hear when we do something well. This feedback helps us understand what is most important to our clients and gives our staff a pat on the back when they go the extra mile.

Did we do something wrong?

Please tell us if you think we did something wrong. We are always keen to learn from our mistakes and improve the way we deliver our services to you.

Are you unhappy with how we responded?

We might not always get it right. If you are unhappy with our response you can appeal our decision. This process will be explained when we reply to your complaint or feedback.

How to give us feedback

Need help?

If you need help submitting feedback or lodging a complaint, the following agencies can assist you:

Download our feedback brochure

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Years of domestic abuse eventually led Kylie* to Ruah’s door but, when she arrived, she realised there was another struggle that needed to be conquered before she could fully recover – substance abuse.

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Share your story

Care Opinion is an independent website where you can share your story about healthcare or social care you have received. Visit their site to see what others are saying and see how services are responding and improving.

Share your story

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