Hello Cass is an anonymous SMS and web-based chatbot designed to provide discreet, localised and accessible information to people experiencing violence or abuse, their support network and people concerned about their own behaviour.
It was developed in consultation with a range of community health and prevention of violence against women organisations to ensure the content is accurate, safe, culturally appropriate, and reflects the diversity of Australian women and their experiences.
The technology behind Hello Cass uses a combination of innovative artificial intelligence (AI) features, and reliable, accessible SMS infrastructure to provide information and support around domestic violence, sexual assault, emotional, psychological and financial abuse in a form that can be easily accessed via text message.
When users text the Hello Cass number (0417 398 744) or send a message via the website, they start chatting with Cass – a friendly chatbot who helps them find information on local counselling services, legal information, housing support, financial aid, and personal wellbeing.
A Lotterywest grant has enabled the development and provision of Hello Cass for WA users, with a focus on the Perth metropolitan area.
While Hello Cass has been developed with a focus on women survivors, anyone can use the service. Work on the service is continuing with a broad audience in mind so that relevant information is provided to the LGBTQIA+ community, male victims of sexual or family violence, and men who have used violence and are looking to change their behaviour.
People at immediate risk should call Police 000 immediately or contact:
- 1800 RESPECT (1800 737 732) – National sexual assault and domestic violence helpline
- 1800 007 339 – WA Women’s Domestic Violence Helpline