Care Opinion is an independent site where anyone can share their stories about their experience of care. The site covers care and support services in Australia, giving service users, their families and carers the opportunity to publish their personal experiences, good or bad, of the care system.
Care Opinion is a place where you can:
• Share your stories about care and support services you have used
• See what others are saying about services
• See how services respond and whether they make an improvement
Did we do something wrong?
Please tell us if you think we did something wrong. We are always keen to learn from our mistakes and improve how we deliver our services.
Did we do something well?
We love to hear feedback when we do something well. This feedback is used to improve our services and acknowledge high performing staff.
Are you unhappy with how we responded?
We might not always get it right. If you’re unhappy with our response to your complaint or compliment you can appeal our decision. This process will be explained to you when we respond to your complaint / compliment.
Assistance Lodging a Complaint
The below list of agencies will be able to provide you with assistance & support when lodging feedback/ a complaint:
People with Disabilities (WA): 37 Hampden Road, Nedlands – Phone 9386 6477
Citizens Advice Bureau: 320 Rokeby Road, Subiaco – Phone 9388 7455
Ethnic Disability Advocacy Centre: 320 Rokeby Road, Subiaco – Phone 9388 7455 – www.edac.org.au
Carers WA: 182 Lord Street, Perth – Phone 1300 227 377 – www.carersaustralia.com.au
Health and Disability Services Complaints Office (HaDSCO): 469 Wellington Street, Perth – Phone 6551 7620/ 1800 813 583
How to lodge a complaint or make a suggestion.
13 RUAH (13 7824)
PO Box 8078, Subiaco East WA 6008